Online Etiquette Regarding Services
Engaging with Student Services online provides a way for students to connect via Live Chat, a lobby, and/or videoconferencing. Students should prepare for and treat online services as they would for in-person services on campus. During the COVID-19 pandemic, online services are used in place of traditional face-to-face support, and we understand that web-based interface is new to many. It is important for you to read and understand the information below in order to use online services.
Student Conduct with Cranium Cafe
Please remember that standards of student conduct also apply to the virtual campus environment. Students must adhere to district policies and regulations, and college procedures when utilizing online services.
Violations include but are not limited to:
- Dishonesty, cheating, plagiarism, lying or knowingly furnishing false information to the district or college officials performing their duties.
- Forgery, alteration, or misuse of district documents, records, or identification.
- Knowingly accessing and without permission altering, damaging, deleting, destroying, copying, or otherwise using any data, which reside or exist internal or external to a computer, computer system, or computer network in the district.
- Not following established guidelines and etiquette for online counseling.
Failure to adhere to online counseling rules of conduct, etiquette, and guidelines may result in the temporary elimination of online services and/or disciplinary action.
Live Chat Etiquette
Live Chat is usually available for quick questions and general information. If a service is provided through Live Chat, please keep in mind:
- Respond promptly to the representative and do not go to other websites while chatting
- Treat a chat session just as you were speaking/interacting with a staff member in person on campus. Avoid use of profanity, offensive and/or discriminatory language.
- A student may be directed to submit a request for an appointment if the question or service cannot be provided in a chat session
We recommend he use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged. Make sure you have a strong internet connection.
We also recommend the following:
- Wear proper attire (a shirt is required for video conferencing)
- Make sure there is proper lighting in the room
- Make sure there is little to no background noise
- Have a headset with microphone ready (your cell phone headset will work great!)
- Avoid interruptions – Do not answer phone calls, text or surf the web during the appointment
- Be respectful when communicating with your representative
Please do not engage in videoconferencing while you are driving or participating in other activities. Your videoconference may be terminated immediately.
Counseling faculty and staff reserve the right to end a chat or videoconference session if a student engages in behavior deemed inappropriate, offensive and/or discriminatory.