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Virtual Chat Options

VIRTUAL LOBBY: To connect with a staff member from ISP, enter VIRTUAL LOBBY 

Hours: Mon-Thurs 9am - 4pm & Friday 9am - 12pm  PST

What is Virtual Lobby?
Virtual Lobby provides you direct face to face access with ISP Team. Our ISP team can answer many of your questions and with an in-person feel. Just click, VIRTUAL LOBBY.

ISP EXPRESS COUNSELING: To connect with an ISP Counselor, enter ISP Express Counseling

Hours: Mon. 9AM-11AM; Tue. 9AM-12PM; Wed. 2PM-4PM; Thu. 1PM-3PM PST

(For Fall hours, contact ISP counselor)

What is ISP Express Counseling?

ISP Express Counseling is a feature on Cranium Café that enables students to communicate instantly with student services personnel. Please connect with an International Student Program representative on Live Chat during the following hours:

How to Prepare for ISP Express Counseling

  • Access to a computer, tablet or smartphone
  • Secure internet connection
  • Browser Requirement: Google Chrome or Firefox (Do not use Internet Explorer or Safari)
  • Treat the ISP Express Counseling session the same as if you were going to interact with an individual on campus

Technical Requirements

Operating Systems:

  • Windows 7 or higher
  • OS 10 or higher (iMac/MacBook 2009 or later)
  • Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build

Mac OS and Windows Requirements:

Use the latest version of Chrome or Firefox (Do not use Safari)

Android and Windows Device Requirements:

Use the latest version of Chrome or Firefox (Do not use Internet Explorer)


Cranium Café offers accessibility features for working with students with disabilities. If you use assistive technology, then it will be focused on the digital chat tool from Cranium Café, which will enable you to communicate with a wide variety of assistive technologies.

Please contact the Office of Special Services (OSS) for accommodation requests.

Cranium Café Account Set-Up

Step 1: Log-in to your student portal (SIS) and select the “Online Counseling & Live Chat” tile. Then select "Online Counseling at LACC"

Step 2: Use the Canvas Login Icon (image on left hand side) and then click on Authorize

  • If you do not have an active Canvas account, you can request a Cranium account using "Guest Registration." Make sure to use your email.

  • If you are a prospective student and don't have a student account, you may go directly to and use a valid email address to create an account.

Step 3: Once you have successfully logged in, you can use the student support directory to locate different student services personnel, or scroll down below to view available general counselors.

Step 4: If an individual is “online,” you will see a green circle indicating the person is available. To begin your chat, click on the box “LIVE CHAT” (some may say "Knock on Door") and a pop-up window will appear to start your session.

Online Etiquette

Please make sure to review and adhere to Online Etiquette when using chat and other online services.

Live Chat With This Department

Contact Us

Office Hours and Location

Virtual Lobby (general questions about ISP):
Mondays to Thursdays: 9:00AM - 4:00PM
Fridays: 9:00AM - 12:00PM
Saturdays to Sundays: Closed

ISP Express Counseling:
Mondays: 9:00AM - 11:00AM
Tuesdays: 9:00AM - 12:00PM
Wednesdays: 2:00PM - 4:00PM
Thursdays: 1:00PM - 3:00PM
Fridays to Sundays: Closed
(For Fall hours, contact ISP counselor)

International Student Program
1st floor, 855 N. Vermont Avenue, Los Angeles, CA 90029


Cesar Chavez, Admin Services
Phone: (323) 953-4000 ext. 2470
Fax: (323) 953-4013

Send ISP Applications to:

Send Language Academy Applications to:

Request an ISP Counseling Appt or F-1 Advising. Click: APPOINTMENT

Virtual Chat Options

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