This page is provided by the IT
department to answer some common questions.
For further technical information, call the IT Help Desk at extension 2049.
If you need training on using any of the LACC systems, contact the Staff and Organizational Development office at extension 2378.
This page is only for Extension Recorders that need to record an extension's voice-menu.
For the users that share an extension number, their voice mail number is different than their extension number.
Extension Voice-Menu Recording
Recording an Extension Voice-Menu
This is only needed on extensions that are shared among several users and that have a menu to access
several voice mails.
If the extension voice menu recording is wrong or missing, the callers will not know what number key to press to
reach the desired mail box.
Only one user, called the Extension Recorder, has access to record the extension
IT will inform the users the name of the Extension Recorder and what key number corresponts to each
Sample of a Extension Menu with Few Voice Mails
You must leave four blank seconds after the end of the recording or the caller will not be able to make any selection.
You have reached extension
1111 in the Nursing Department at LACC.
Please make your selection during this message.
Mr. Smith, press 1
Profesor Garcia, press 2
Dr. Nguyen, press 3
To repeat this menu, press 9
To talk with the LACC operator, press 0
Please make your selection.
<Leave four blank seconds here>
WARNING: Changing the extension voice menu recording does not change the
extension menu. If both do not match, the callers will not be able to leave messages. Only IT
can change the extension menu.
Instructions for Extension Recorder
Dial ext. 3000.
When prompted for your ID, enter your voice mail number followed by the pound (#) key.
(Do not enter the extension number you want to record a menu for)
When prompted for your password, enter your voice mail password followed by the pound (#)
When prompted for the call handler ID, enter the call handler ID followed by the pound (#) key.
(In most cases, this is the extension # you want to record a menu for)
After successfully logon, you can choose from the following options.
The only recording you need to do is the standard greeting (Press 2).
Press 1 to turn on alternate greeting.
Press 2 to change standard greeting.
Press 3 to change busy greeting.
Press 4 to change close greeting.
Press 5 to change internal greeting.
Press 6 to change alternate greeting.
Press the * (star) key 3-times to logout and exit.