STUDENT COMPLAINT PROCEDURES   

1. Students with complaints or grievances must first exhaust all procedures and appeals available through the LACC grievance policies outlined in the Policies Section of the Class Schedule.  A detailed guide to these procedures is available on the Student Grievance Page.
2. Los Angeles City College is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges (WASC).  The Accrediting Commission receives complaints about substantive matters that are related to the quality of the institution or its academic programs.
Complaints must be written, signed, and addressed to the President of the Commission. However, the Commission investigates these complaints only when the complainant has exhausted all of the institution's own grievance and appeal procedures. For more information, see the Commission's Policy Statement and Complaint Form.

The Commission (ACCJC/WASC) will address concerns that are clearly related to an accreditation action taken by the Commission. However, the Commission is not a judicial or quasi-judicial body, and therefore cannot settle disputes between individuals and institutions, whether these involve students, faculty, administration, or members of other groups. Examples of these would be a student's complaint about a grade received from a faculty member or a faculty member's complaint about his or her hiring or continued employment.

3. Distance Education Statement: In compliance with new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints.  For complaint and grievance procedure information at LACC, contact the Student Ombudsperson located in SU 219. For more assistance, call (323) 953-4000 extension 2453, or contact by email at ombudsperson@lacitycollege.edu
   
tudents buy one admission, get one free!