Los Angeles City College

No. The LACC campus is closed to the public, and therefore we cannot print new ID cards, or replace lost student ID cards. This service will resume when we return to campus.

Yes. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. This access is currently available through May 31, 2020.
Visit https://creativecloud.adobe.com

1. Use your school credentials to sign in. You will need to use your @student.laccd.edu email account. You will be redirected to the Microsoft logon to enter your school credentials again.
2. Enter your @student.laccd.edu again and click Next. You will be redirected to the LACCD logon page. Enter your LACCD Password to continue.
3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

Please send an email to hotline-students@lacitycollege.edu to let us know you need a laptop as soon as possible. Make sure to include your full name and student ID number. You will be contacted once a laptop is available.

The district is working hard to make more laptops available for our students as soon as possible.

There is a new ESL guided self placement process for an ESL course placement recommendation. You will just need to complete a guided self-placement survey and submit a writing sample. The process will take place approximately one hour to complete.  

Beginning the week of March 30th, if you are interested in completing the ESL Guided Self Placement process for an ESL course placement recommendation, or have questions regarding the process or information, please log in to the cranium cafe live chat and click on the general counseling link and chat with one of the success coaches in the success center and they can assist you. 

Live Chat with a Counselor

You can also send an email to assessment@lacitycollege.edu to allow you to complete the ESL guided self placement process online.  

You can connect with counselors in two ways.
Submit an Online Counseling Request
Or, if you have a quick question, counselors are now available through a live chat function: Learn more about the Live Chat

Yes. Please email the instructor and request to be reinstated to the course. If the instructor approves, they will forward the request to the Admissions and Records email to be processed.

Email your request to the Admissions and Records office
Please be sure to send the email from your student email address or the personal email associated with your record. Please include your student ID number, and the names and course numbers you wish to drop.

Yes. Students who drop after the no penalty date will receive a Withdrawal (W) on their record. However, due to the current COVID-19 situation, we will automatically assign an Excused Withdrawal (EW) for all 16-week classes dropped on or before May 10.

Excused Withdrawals (EW) will not have an impact on the student's academic probation status or ability to repeat a course. Students will be refunded if they paid out of pocket for a course and do not have a balance owed on their student account. A refund will not be issued if the course was paid out of the California College Promise Grant (formerly known as BOG Fee Waiver).

No. As of now, our processing time has not changed. All transcripts will be sent out in 7-10 business days for regular processing and 1-2 business days for rush.

Transcripts can still be ordered in the following methods:

Online through the Student Portal (SIS)
or the
National Student Clearinghouse

By mail to the address listed below. Please include a check or money order payable to Los Angeles City College.

Admissions & Records
Student Services Building, 1st Floor
Los Angeles City College
855 N. Vermont Avenue
Los Angeles, CA 90029

Email your request to the Admissions and Records office
Please be sure to send the email from your student email address or the personal email associated with your record. Please include your student ID number, and attach any paperwork that needs to be filled out.

Yes. Please email a member of the Business Office staff, and be sure to inlude your full name and student ID number.

Contact Business Office Staff

Please email a member of the Business Office staff, and be sure to inlude your full name and student ID number.They will check your status and make sure you qualify.

Contact Business Office Staff

If you qualify to receive the 1098-T form please update your address in the Student Portal (SIS) and the Business Office will email you a copy of the 1098T form.

All payments have to be made by the end of the semester.

Yes. If you are expecting to transfer and will no longer will be enrolled at LACC after spring 2020 you will recieve a refund automatically. Please make sure that your refund preferences are up to date in the Student Portal (SIS). Refunds will be issued similar to those for financial aid. Students who are scheduled to continue on at LACC will receive credit for the following semester on campus.

The LACC campus is closed to the public until further notice. A reopening date will be chosen as we learn more about other COVID-19 cases in Southern California. The date may be extended as more cases are reported.

No, due to the COVID-19 pandemic, the CDC is now closed until further notice. Parents have been contacted by teachers to begin virtual interactive learning through Learning Genie, Zoom and YouTube as well as grab and go curriculum activities. Additionally, faculty and staff will contact CDC families via video conference to discuss upcoming activities for students. We will re-evaluate any extended closures as we receive additional information, thank you for your patience and support

Yes. Health & Wellness Center staff are available to counsel students by a number of remote means.
Contact Joe Exnowski to schedule an appointment
323-953-4000 ext 2274

Pull up your class schedule to make sure you are enrolled in classes. If you are, log into your student portal and click on the Canvas logo. If you still do not see the course, check your email. Instructors were informed to email their students when the courses should show up on your Canvas account.

Email your instructor and check your student email daily. Updates are being emailed to students daily from our staff, instructors, and senior staff. Please note that after you have registered it may take up to 3 business days for the class to be added to your Canvas account.

Contact information for each department can be found here.
Reach out to your instructor and their department chair to request an update. Visit the Faculty & Staff page of your department to find your instructors email address.

Yes. Disbursements will continue to be processed with you are enrolled in classes that are taught online or in person.

YES! ALL Financial Aid services are still available. Students are encouraged to submit student loan requests, appeals, and financial aid documents through our online systems. Visit our website for guidance:
finaid.lacitycitycollege.edu

Financial Aid disbursement process continues to run on Mondays. Students typically see refunds Thursday. 

The Financial Aid staff is actively replying to emails. Our email address is:
finaid@lacitycollege.edu

Contact Financial Aid staff through Cranium Café

This award is the California Community Colleges Promise Grant (Fee Waiver) and it is not a cash award.

Yes. As long as you are still registered for the same number of units and are considered full-time/part-time, you should receive your FAFSA disbursements as scheduled.

Contact the Financial Aid Office for more information

Yes. So far, plans have not changed, and we plan to include the class of 2020 in a real face-to-face graduation ceremony either in December 2020 or next June 2021.

If a decision is made regarding the cancellation of the graduation ceremony, students will be notified through multple platforms (Student Townhall, email, and LACC social media).

Yes. You will be able to continue your online classes from anywhere in the world so long as you have access to the internet. However, because the situation is changing daily, it is not recomended to fly internationally at this time.
Visit the International Student Program for more information

Please send an email to hotline-students@lacitycollege.edu to let us know you need a laptop as soon as possible. Make sure to include your full name and student ID number. You will be contacted once a laptop is available.

The district is working hard to make more laptops available for our students as soon as possible.

Our supplier, human-I-T, provides one year of tech support to any student supplied with a Chromebook.
Use The Chromebook Setup Guide to get started
You can contact the supplier directly for tech support using the contact information in the guide.

The Library has put together a Chromebook Guide with Tips and Tricks, as well as a Youtube Playlist of Chromebook Tutorials

EOPS students will continue to be eligible for to receive EOPS services as long as they continue to be enrolled in credit units in Spring 2020.

Students should continue to seek to complete all three counseling contacts, however, at least two counseling contacts should be completed. Regular counseling contacts appointments and options will begin the week of April 13, 2020.

LACC Student Services, including EOPS, will use the Cranium Café online platform to deliver most of our services remotely. To access EOPS and other LACC Student Services, please sign up for a Cranium Café account: www.lacccraniumcafe.com
This is the best way to contact EOPS staff.

Students may also reach EOPS via email at: lacc-eops@lacitycollege.edu

Book vouchers will be processed via the LACC Bookstore.

If EOPS students have textbooks left to purchase, textbooks must first be ordered online at:  www.laccbookstore.com

To pick books, students will need to make an appointment with the Bookstore. Please email the LACC Bookstore for questions, or to schedule an appointment to pick up textbooks:  bookstore@lacitycollege.edu 

​Note: Students will need a credit/debit card number in order to use their voucher online. The card will not be charged if there is enough remaining balance on the book voucher.

If students do not have a credit/debit card number, please contact the LACC bookstore to schedule an appointment to use the book voucher in person.

For additional questions, please email EOPS at: lacc-eops@lacitycollege.edu
All other book voucher policies still apply at this time.

Meal vouchers will be converted to grants.

The goal is to disburse the grants through the Financial Aid disbursement process (funds will be deposited to Bank Mobile accounts) throughout the month of April.

Students must have remaining financial need to be eligible for these grants.

Tutoring will now take place via Zoom teleconferencing.
Familiarize Yourself with Zoom

To schedule tutoring appointments, contact our tutoring coordinator, Alma Salazar at: SALAZAAA@LACITYCOLLEGE.EDU

Backpacks for new EOPS students are suspended until we return to regular in-person services.

CARE and NextUp services will be communicated via separate emails. Please check your student email account for more information.

Regular updates will be provided. Please note that some EOPS services may change or evolve over the course of the remainder of the semester.