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Office of Special Services

Online Resources

ZOOM – NEW USER INSTRUCTIONS:
  1. Go to the following URL: laccd.zoom.us
  2. Click on the button that says “SIGN IN – Configure your account”
  3. After clicking, you will be redirected to the below page. Enter your district issued email address in username@laccd.edu format. e.g. smithj@lacitycollege.edu à Enter smithj@laccd.edu
  4. You will then be redirected to the LACCD SSO page as follows Enter your password and Click “Sign-in” button
  5. You will be redirected to the Zoom home page after successfully logging in.
IT SUPPORT FOR STUDENTS:

laccstudentsupport@laccd.edu
Available Monday - Friday: 8:00am - 6:00pm

CALL CENTER HOURS:

Monday -Thursday: 8:00am - 7:00pm
Friday: 8:00am – 4:30pm
1 (888) 930 - LACC
1 (888) 930 - 5222

The California Community Colleges Chancellor’s Office (CCCCO) also has resources for students transitioning to an online learning environment; here is the link to access their useful set of interactive tutorials: https://apps.3cmediasolutions.org/oei/students.html

And here is a link to a webpage with information about a series of online workshops, conducted by the CCCCO’s professional learning network 3CSN, which are designed to support faculty and students in transitioning to remote learning—it includes student drop in hours for support and community: http://3csn.org/

FREE LAPTOPS AVAILABLE TO THOSE WHO QUALIFY:

Visit the Foundation for the Los Angeles Community Colleges Scholarships Page and search "Emergency Laptop Scholarship". You will be asked to log in with your Student Portal Credentials.

View Step-by-Step Application Instructions for This Scholarship https://lacitycollege.edu/About/News/Latest-News/March-2020/1265

ASSISTANCE WITH INTERNET ACCESS AT HOME:
Free Comcast Xfinity internet

Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers. The internet provider is also automatically increasing speeds for all Internet Essentials customers. Comcast Xfinity Wi-Fi hotspots are also open and free to use by anyone. Apply now: https://apply.internetessentials.com/

Free internet for students from Charter Spectrum

Households with students K–12 or university students can sign up for a new Charter Spectrum internet account to get the first two months of internet with speeds up to 100 Mbps for free. Installation fees will be waived for those who qualify for the offer. Call 1-844-488-8395 to enroll. Spectrum Wi-Fi hotspots are also currently open and free to use.

Free internet for students from Altice

Altice internet providers Suddenlink and Optimum are offering 60 days of free internet service for households with K–12 or college students. Internet speeds are up to 30 Mbps if you do not already have access to a home internet plan. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.

Free low-income internet from Cox

Until May 12, 2020, Cox is offering the first month of it’s low-income internet program, Connect2Compete, for free. The internet service is also providing free phone and remote desktop support for technical support during that time.

FREE JAWS, ZOOMTEXT, AND FUSION FOR STUDENTS:

Freedom Scientific is offering Jaws, ZoomText and Fusion for free for personal home computers until June 30th. https://www.freedomscientific.com

HOW TO ACCESS CANVAS:

To access the online learning platform Canvas, go to https://ilearn.laccd.edu/ and sign in with your student credentials. 

Here is the link to directions for those who have never logged into the student portal: https://www.laccd.edu/Students/Documents/Student%20FAQ/how-to-login-loginpage.pdf

Here is a useful overview of how to get started in using Canvas: https://community.canvaslms.com/docs/DOC-18585-getting-started-with-canvas-as-a-student

You will also want to review the complete online student guide for Canvas at https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents.

If you need to access Canvas on a mobile device, here is how to do so: https://community.canvaslms.com/docs/DOC-10567-4212717947

There are also many useful YouTube videos available on this topic, including: 

If you need help with Canvas, or logging into the Student Portal,

email Student Support at laccstudentsupport@laccd.edu

Students should also visit the “Distance Learning” webpages at their home college for additional resources.

East Los Angeles College: https://www.elac.edu/Academics/Online-Classes

Los Angeles City College: https://www.lacitycollege.edu/Students/Online-Assistance

Los Angeles Harbor College: https://effectiveness.lahc.edu/academic_affairs/SitePages/distanceeducation.aspx

Los Angeles Mission College: http://www.lamission.edu/Online/Home.aspx

Los Angeles Pierce College: http://online.piercecollege.edu/

Los Angeles Southwest College: https://www.lasc.edu/services/online-learning

Los Angeles Trade-Technical College: https://www.lattc.edu/academics/online

Los Angeles Valley College: https://www.lavc.edu/virtualvalley/index.html

West Los Angeles College: http://www.wlac.edu/online/index.asp

 Contact Us

Student Services Building, 1st Floor
(323) 953-4000 ext. 2270 (TTY/TDD)
oss@lacitycollege.edu


Mailing Address: 
Los Angeles City College
Office of Special Services
855 N. Vermont Avenue, SSB 1st Floor 
Los Angeles, CA 90029 

 Office Hours

Monday - Thursday: 8am - 4:30pm
Friday: 8am - 2:30pm

 Special Notices

IMPORTANT – ACCESSIBLE PATHWAYS during CONSTRUCTION

ATTENTION STUDENTS: OSS IS NOW OPEN! We are located on the first floor of the Student Services Building.

Orientation for new and ongoing students who are blind or have low vision:

The Orientation will be held Thursday, August 31, 10am - 11am in the OSS Classroom, Room 113. 

For individual orientation, please contact Robert Dominick at (323) 953-4000 ext. 2271 to set up an appointment.

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029

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Phone: 323.953.4000

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Emergency: 323.953.2911