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First Year Experience

Chat With Us Via Virtually

Due to COVID-19, we are now servicing students online using our ConexED Cranium Cafe virtual conferencing tool.  At the FYE office, we will be using email or our Live Chat function to connect with students this summer. For more information on how to get started with Cranium Cafe, please click this link for more information. Once you have an account, you can access our virtual Live Chat services.

Send us an Email

We review our emails daily so if you have any questions, please send us an email at

Live Chat with a Success Coach

Cranium CafĂ© has recreated a chat feature for students!  If we are available, start off by clicking on any individual who has a "Live Chat" button below, you will get help from a FYE support member. 

Speak to a Counselor in our FYE Lobby!

If you need to see a counselor, you will need to go to our FYE Lobby where you will wait until a counselor is able to chat with you. Since we service a high volume of students, we work on a first-come, first-serve basis so be patient. At the end of the chat, you may follow up with one of our Success Coaches or staff members who can always help you with your next steps. 
Click here to enter the FYE Lobby

Hours for the FYE Program 

Monday - Thursday: 8:30AM - 4:30PM

Friday: 9:00AM - 12:00PM  

Disclaimer for FYE Lobby

The counselors in the FYE Lobby are only here to work with current and propsective FYE/SYE students only. If you need asssitance and do not fall within this catagory, please go to the General Counseling website by clicking here. If there are no counselors available at the time you enter or are waiting in the lobby, you will be expected to come back at a later date. The times above are a reference for when the FYE program is working, not specifically for the lobby. There will be a red message letting you know the current availability within the lobby. Lastly waiting in the lobby does not guarantee you an opportunity to speak to a counselor. During COVID-19, counselors are pulled into different meetings without notice so please be patient when trying to connect with us. 

Video chat with First & Second Year Experience on Cranium Cafe

 Office Hours

During COVID-19, our hours have changed:

Monday - Thursday: 9:00am - 4:30pm
Friday: 9:00am - 12:00pm

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 1264 


Jessica Cerda

FYE Counselor/Coordinator
(323) 953-4000 ext. 2266

 Get in touch with FYE Today!

Here are three ways that you can meet with an FYE counselor:

  1. Contact the FYE program by sending an email to
  2. Connect with your Success Coach
  3. Use Cranium Cafe Live Chat and connect with a team member

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029


Phone: 323.953.4000


Emergency: 323.953.2911