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First Year Experience

Chat With Us Via Virtually

Due to COVID-19, we are now servicing students online using our ConexED Cranium Cafe virtual conferencing tool.  At the FYE office, we will be using email or our Live Chat function to connect with students this summer. For more information on how to get started with Cranium Cafe, please click this link for more information. Once you have an account, you can access our virtual Live Chat services.

Send us an Email

We review our emails daily so if you have any questions, please send us an email at

Speak to a FYE Staff Member in our FYE Lobby!

If you have a question or need some quick help, you will need to go to our FYE Lobby where you will wait until a FYE staff member is able to chat with you. Since we service a high volume of students, we work on a first-come, first-serve basis so be patient. 
Click here to enter the FYE Lobby

Hours for the FYE Lobby (Success Coaches)

Monday - Thursday: 8:30am - 4:30pm

Hours for the FYE Lobby (Counselor)

Monday - Thursdays: 10:00am - 10:30am 

Additional Hours Wednesdays & Thursdays: 12:30pm - 1:00pm

Disclaimer for FYE Lobby

The FYE Lobby is typically only here to work with current and propsective FYE/SYE students only. If you need asssitance and do not fall within this catagory, please go to the General Counseling website by clicking here. If there are no counselors available at the time you enter or the lobby is locked before getting in, you will be expected to come back at a later date. There will be a red message letting you know the current availability within the lobby. Lastly waiting in the lobby does not guarantee you an opportunity to speak to a counselor or FYE staff member. During COVID-19, counselors and staff are pulled into different meetings without notice so please be patient when trying to connect with us. 

Make an Appointment with the FYE Counselors

All students must meet with a FYE counselor at least once in the fall and spring semesters as a requirement for the program. This is a fast and easy way to make future appointments either via Zoom or using Cranium Cafe online conferencing tool. FYE students are only able to scehdule 30 minute appointments only one week at a time. You may meet with us via video chat or telephone call. If appointments are full, please to go the FYE Lobby (link above) or check in the following day/week. 

Click here to Make an Appointment with the FYE Counselor

Video chat with First & Second Year Experience on Cranium Cafe

 Office Hours

During COVID-19, our hours have changed:

Monday - Thursday: 9:00am - 4:30pm
Friday: 9:00am - 12:00pm

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 1264 


Jessica Cerda

FYE Counselor/Coordinator
(323) 953-4000 ext. 2266

 Get in touch with FYE Today!

Here are three ways that you can meet with an FYE counselor:

  1. Contact the FYE program by sending an email to
  2. Connect with your Success Coach
  3. Use Cranium Cafe Live Chat and connect with a team member

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029


Phone: 323.953.4000


Emergency: 323.953.2911