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Cubstore Bookstore

Frequently Asked Questions

How do I order my books?
How do I check my order status?
I ordered but my order has not been processed, should I reorder?
My book status is BACKORDER, what does this mean?
I received an email that my book is on BACKORDER. What does that mean?
How do I know if my order is ready?
Where do I get my (DC)/ Digital content books?
I just placed my order, can I pick it up today/tomorrow?
I have EOPS, but don't have a card. Can I still order online?
I paid with a card but received my EOP&S voucher, am I able to get a refund?
I ordered Cengage/Digital book but did not receive an email, how can I access my book?
I ordered Cengage Unlimited how do I access it?
Can I still return my book after the deadline? It's still sealed.
Can I show up to the bookstore without an appointment?
My package arrived damaged, what do I do?
My package was delivered to the wrong address, what do I do?
I have a voucher, do I need to purchase my books in person?
I want to order supplies and clothing…where do I go?
I want to sell my books. How can I do that?