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Information Technology (IT)

Voice Mail

Voice mail accounts are requested by supervisors via IT Help Desk

See Your Default Username and Password 

Troubleshoot a Problem With Your Voicemail

Configuring Your Voice Mail

  1. Press the Messages button, or dial ext. 4000 (from off-campus dial 323-953-4000).
  2. When the greeting is being played, press the star (*) key.
  3. When prompted for your ID number, enter your voice mail number followed by the pound (#) key.
  4. When prompted for your password, enter your default password followed by the pound (#) key.
  5. After successfully logging into your voice mail, you will be prompted to go through the voice mail setup process.
  6. Once you have completed the voice mail setup, exit the system by pressing the star (*) key.
Recommended:
  • Record your Alternate greeting.
             Menu: Option 4, 1
  • If the computer does not read your name correctly, record your name yourself.
             Menu: Option 4, 3
  • See Voice Mail Menu for full menu.
Greetings

Standard: Sorry, <Recorded Name> is busy or does not answer.

Alternate: Typically used to record an Out-of-Office message, or office information.

Accessing the Voice Mail System

  1. Press the Messages button, or dial ext. 4000 (from off-campus dial 323-953-4000).
  2. When the greeting is being played, press the star (*) key.
  3. When prompted for your ID number, enter your voice mail number followed by the pound (#) key.
  4. When prompted for your password, enter your default password followed by the pound (#) key.
  5. After successfully logging into your voice mail, the system will notify you if there are any new and/or saved messages.
Voice Mail Menu
  • 1: New messages, if any
    • 1: Repeat
    • 2: Save
    • 3: Delete
    • 4: Reply
    • 5: Forward
    • 6: Mark new
    • 7: Skip back
    • 9: Message properties
    • *: Exit submenu
    • 0: Help
  • 2: Send a message.
    • Record message, enter extension, and send
  • 3: Old messages.
    • 1: Saved messages
    • 2: Deleted messages
      • 1: Review
      • 2: Erase
    • *: Exit submenu
  • 4: Setup Options.
    • 1: Change Greetings
      • 1: Play/Change current greeting
      • 2: Change between standard, alternate and
      • 3: Edit other greetings
      • 4: Play all greetings
      • *: Exit submenu
    • 2: Message Settings
      • 1: Message notification
      • 3: Menu style
      • 4: Private list
      • *: Exit submenu
    • 3: Preferences
      • 1: change PIN
      • 2: Recorded name
      • 3: Directory listing
      • 0: Help
      • *: Exit submenu
    • 4: Transfer settings
      • 1: Standard Transfer rule
      • 2: Alternate Transfer rule
      • 3: Close Transfer rule
      • 0: Help
      • *: Exit submenu
    • 0: Help
    • *: Exit submenu
  • *: Exit menu
  • 0: Help

How the Voice Mail System Relates to the Email System

This section is not applicable to users that do not have a LACC email account.

  • When you get a phone message, it is stored in the school’s email system; specifically in your email’s Inbox folder. You can listen to your phone messages from the Voice Mail system or from the Email system. The phone messages show as attachments to emails with the subject “LACC Voicemail:…”
  • If you move an email containing a phone message from your Inbox folder to another folder such as the Deleted Items folder, the Voice Mail system will not be able to find it--therefore you will not be able listen to it from the Voice Mail system.
  • If you delete a phone message using the Voice Mail System, the email containing the phone message will be automatically moved to the Deleted Items folder.

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029

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Phone: 323.953.4000

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Emergency: 323.953.2911