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Academic Counseling

Live Chat

What is Live Chat?  

Live Chat is a feature on Cranium Café that enables students to communicate instantly with student services personnel. 

To connect with a General Counselor during online drop-in hours, initiate a chat with a Success Coach so that you can be re-directed to the virtual counseling lobby:

Monday & Wednesday: 1:00PM-4:00PM
Tuesday & Thursday: 9:00AM-12:00PM

How to Prepare for Cranium Café Live Chat
  • Access to a computer, tablet or smartphone
  • Secure internet connection
  • Browser Requirement: Google Chrome or Firefox (Do not use Internet Explorer or Safari) 
  • Treat a Live Chat session the same as if you were going to interact with an individual on campus
Technical Requirements

Operating Systems:

  • Windows 7 or higher
  • OS 10 or higher (iMac/MacBook 2009 or later)
  • Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build

Mac OS and Windows Requirements:

  • Use the latest version of Chrome or Firefox (Do not use Safari)

Android and Windows Device Requirements:

  • Use the latest version of Chrome or Firefox (Do not use Internet Explorer)
Accessibility

Cranium Café offers accessibility features for working with students with disabilities. If you use assistive technology, then it will be focused on the digital chat tool from Cranium Café, which will enable you to communicate with a wide variety of assistive technologies.

Please contact the Office of Special Services (OSS) for accomodation requests.

Cranium Café Account Set-Up

Step 1: Log-in to your student portal (SIS) and select the “Online Counseling & Live Chat” tile. Then select "Online Counseling at LACC"

Step 2: Use the Canvas Login Icon (image on left hand side) and then click on Authorize

  • If you do not have an active Canvas account, you can request a Cranium account using "Guest Registration." Make sure to use your @student.laccd.edu email.

  • If you are a prospective student and don't have a student account, you may go directly to lacc.craniumcafe.com/ and use a valid email address to create an account.

Step 3: Once you have successfully logged in, you can use the student support directory to locate different student services personnel, or scroll down below to view available general counselors.

Step 4: If an individual is “online,” you will see a green circle indicating the person is available. To begin your chat, click on the box “LIVE CHAT” (some may say "Knock on Door") and a pop-up window will appear to start your session. 

Online Counseling Etiquette

Please make sure to review and adhere to Online Counseling Etiquette when using chat and other online services.

 Live Chat With This Department

Video chat with General Counseling on Cranium Cafe

 Hours of Operation

SUMMER

Mon -Thurs: 8:00 a.m.- 5:00 p.m.
Fri: 8:00 a.m. - 12:00 p.m.

E. Bird Song
Chair, Counseling
Articulation Officer
songeb@laccd.edu
323.953.4000 ext 2062

 Live Chat

 Contact Us

Student Services Building, 2nd Floor
(323) 953-4000 ext. 2250

 

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Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029

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Phone: 323.953.4000

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Emergency: 323.953.2911