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Distance Education

Troubleshooting Issues in Canvas

You may recieve a Generic Error Message when logging in to Canvas from the Student Information System (SIS), if you do please follow the checklist below to solve the issue.

1. Double check that you are enrolled in a course with a Canvas component.

Not all classes include Canvas in their curriculum. If your course does not have an online component the Canvas link within SIS will defualt to a Generic Error page.

2. Contact your Instructor.

If you are registered for a section that is using Canvas, but continue to receive the Generic Error Messag, it is possible that you were not get included in the Canvas shell for that section.

The fastest way to get the problem solved is by contacting your instructor directly and requesting a Canvas invite for the section you are missing. Your instructors contact information is available from their department website, or through the Campus Directory.

3. Contact Canvas Support

If the issue persists and your instructor is unable to invite you to Canvas directly, please contact Canvas Support by emailing CanvasSupport@lacitycollege.edu from your LACCD email. Please be sure to include your name, Student ID Number, the section number of the class, and a description of the problem.

 Contact Us

AD 300
Teaching Learning Center (TLC)
Adrian Brown,
Online Technical Support Assistant
(323) 953-4000 ext. 2480

 Hours

Monday - Friday: 9am - 5: 30pm

 

Los Angeles City College | 855 N. Vermont Avenue, Los Angeles California 90029

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Phone: 323.953.4000

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Emergency: 323.953.2911